Refund & cancellation policy.
Deposits, changes, and cancellations — in plain language.
Last updated: November 11, 2026
Deposit and balance
Once your booking is confirmed, at least 50% of the estimated stay is paid up front as a deposit — you may also pay in full. The remaining balance is due at pickup. Camelot Kennels accepts cash and card. Where online card payment is offered on this website, the deposit is processed securely by our payment provider (FluidPay, with Payroc as the card processor) — card details are never seen or stored by Camelot Kennels or this website.
Cancelling a booking
Call us at (209) 800-9373 as soon as your plans change.
- More than 24 hours before the reservation: your deposit is refunded.
- Less than 24 hours before the reservation: the deposit is forfeited.
Deposits paid by card are refunded to the same card. Deposits paid in cash or in person are refunded directly by Camelot.
Early pickups and shortened stays
If you pick up early or shorten a stay, the final payment is simply adjusted at pickup — you pay for the stay your dog actually had.
Questions
Camelot Kennels · 20255 CA-88, Clements, CA 95227 · (209) 800-9373. George returns customer calls within an hour.