Privacy policy.

Last updated: November 12, 2026

This policy covers the Camelot Kennels website. It describes exactly what the site collects and what happens to it. This website never sees or stores payment card numbers — where card payment is offered, card details go directly to our payment provider (see “Card payments” below).

What we collect

You only give us information when you choose to submit one of the site’s forms:

• Booking request form: your name, a phone number for callback, an optional email address for confirmation, the service you want (boarding or daycare), the number of dogs and their names, dropoff and pickup dates and times, an optional notes field (for example feeding routine or training interest), and whether you ticked the optional box consenting to text-message updates.
• Testimonial form: your name and the testimonial text you write. Testimonials are held for review and only published after Camelot approves them.
• Photo sharing form (gallery): your name, the photo you upload, and an optional caption. Shared photos are held for review and only published after Camelot approves them.
• Customer account, checkout and account page: your name, email, phone, optional address and emergency contact, your dogs’ details (including any special instructions you add) — and, only if you choose, an optional mobile number for texts and whether you ticked the optional, unchecked text-message consent box. When you tick it we record the date and time and the version of the consent wording you agreed to; when you opt out we record that too.
• Vaccine records: if you provide vaccine records for your dog, the record details (vaccine, expiration date, and any uploaded record file) are kept with your dog’s information so George can review them. A date on a record is never treated as automatic medical approval.

Card payments

When online card payment of the booking deposit is offered on this website, it is handled by FluidPay, our payment gateway, with Payroc as the card processor. The card form on the checkout step is loaded from and operated by FluidPay: your card number, expiry date, and security code are entered directly into FluidPay’s secure form and go straight to FluidPay — they never pass through or get stored on this website or its servers. What we keep is only the payment outcome: the amount, the date, the card brand and last four digits (for example “Visa ending 1234”), and FluidPay’s transaction reference, so Camelot can match the deposit to your booking and issue refunds under the Refund & Cancellation Policy. If online card payment is not currently enabled, no card information of any kind is collected on this site.

How we use it

• To review and confirm your booking request — George personally reviews every request and will call or email you to confirm.
• To send a booking-request receipt and a booking confirmation to the email address you give (only if you provide one — phone-only booking works too).
• To track that your dog’s required vaccines are current at dropoff.
• To send text messages about your bookings — only if you opted in (see “Text messages (SMS)” below).
• To publish testimonials and shared photos, only after review and approval.

We do not sell your information. The site has no advertising and no third-party analytics or tracking scripts.

Where it is stored

• Form submissions are stored in the website’s own database, hosted on Cloudflare’s infrastructure (the same platform that serves this website).
• If you opt in to texts, messages are delivered through Telnyx, our text-message provider, which receives your mobile number and the message text only to deliver the message.
• Booking emails are delivered through Resend, an email delivery service, when email sending is enabled. Email sending is not enabled yet: messages are recorded by the system but nothing is sent.
• The public website sets no cookies. The admin area (used by Camelot staff) keeps a sign-in session token in the staff member’s own browser for the duration of their session.

Vaccine records are kept while they are valid and removed once they expire. How long booking records, approved photos, and testimonials are kept is still being decided; once set, the retention period will be published here.

Text messages (SMS)

Text messages from Camelot Kennels are optional. You choose them by entering a mobile number and ticking the text-message consent box when you create an account, check out, or edit your account page. The box is never pre-checked, and you do not need to opt in to book or to create an account.

• What we send: booking confirmations, a reminder the day before a drop-off or visit, and pickup updates (for example, that your dog is ready to go home). We do not send marketing or promotional texts.
• How often: message frequency varies with your bookings — typically a few messages per booking.
• Cost: message and data rates may apply, depending on your mobile plan.
• Opting out: reply STOP to any message to stop all texts, or untick the box on your account page. You can also ask us by phone or email. After you opt out we send no further texts (apart from a one-time confirmation of the opt-out).
• Help: reply HELP to any message, call (209) 800-9373, or email .
• Records we keep: your mobile number, the date and time you opted in, the version of the consent wording you agreed to, and any opt-out — so we only ever text customers who asked us to.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes; text messaging originator opt-in data and consent will not be shared with any third parties.

Carriers are not liable for delayed or undelivered messages. Texting turns on once our text-message number is approved; until then no text messages are sent.

Seeing, correcting, or deleting your information

Call Camelot Kennels at (209) 800-9373, email , or visit us at 20255 CA-88, Clements, CA 95227, and we will look up what we have for you, correct it, or delete it.

Changes to this policy

If this policy changes, the new version will be posted on this page with an updated date.

Who we are

Camelot Kennels · 20255 CA-88, Clements, CA 95227 · (209) 800-9373 ·